Refund Policy

Introduction

At DMarketF, we are committed to providing high-quality mobile application development services that meet our clients' needs and expectations. This Refund Policy outlines the conditions under which we offer refunds for our services, the refund process, and related information. By engaging our services, you agree to the terms of this Refund Policy.

Mobile App Development Services

Our mobile app development services are customized according to the specific requirements of each client and typically involve a significant investment of time, resources, and expertise. Due to the custom nature of these services, our refund policy reflects the following principles:

Project Phases and Payments

We typically structure our mobile app development projects into distinct phases, each with its own deliverables and payment milestones. This approach allows for regular client feedback and ensures that the project proceeds according to expectations. The specific phases, deliverables, and payment schedule will be outlined in your Service Agreement.

Conditions for Refunds

We offer refunds under the following circumstances:

1. Project Cancellation Before Commencement

If you decide to cancel the project before we begin work:

• 100% refund of the initial deposit if cancellation occurs within 48 hours of payment
• 75% refund of the initial deposit if cancellation occurs within 3-7 days of payment
• 50% refund of the initial deposit if cancellation occurs within 8-14 days of payment
• No refund of the initial deposit if cancellation occurs after 14 days of payment

2. Incomplete Deliverables

If we fail to deliver a specific milestone or deliverable as outlined in the Service Agreement:

• Partial refund proportional to the incomplete work
• Option to revise the project scope and timeline instead of receiving a refund

3. Service Quality Issues

If the delivered work does not meet the specifications agreed upon in the Service Agreement:

• We will first attempt to rectify the issues at no additional cost
• If we cannot resolve the issues satisfactorily, a partial refund may be issued based on the specific circumstances

4. Project Cancellation During Development

If you need to cancel the project after development has begun:

• No refund for completed milestones that have been approved by you
• Partial refund for milestones in progress, minus the work completed and costs incurred
• We will provide all work completed up to the cancellation date

Non-Refundable Services

The following services and circumstances are generally not eligible for refunds:

• Completed and approved deliverables
• Third-party costs incurred on your behalf (e.g., licenses, plugin purchases, hosting fees)
• Cancellations due to changes in your business circumstances or strategy
• Services where you have substantially modified our work
• Change requests outside the original project scope

Refund Request Procedure

To request a refund, please follow these steps:

1. Contact Us: Submit your refund request in writing to info@dmarketf.com with the subject line "Refund Request - [Your Project Name]"
2. Provide Details: Include your name, project details, reason for the refund request, and any supporting documentation
3. Initial Response: We will acknowledge your request within 2 business days
4. Review Process: Our team will review your request and the project history
5. Decision: We will communicate our decision regarding your refund request within 10 business days

Refund Processing Timeline

If your refund request is approved:

• Refunds will be processed within 14 business days of approval
• Refunds will be issued using the same payment method used for the original transaction, when possible
• Processing times may vary depending on your payment provider or banking institution

Dispute Resolution

If you are not satisfied with our decision regarding your refund request, we encourage you to contact us to discuss the matter further. We are committed to finding a fair and reasonable resolution to any disputes.

If we cannot resolve the dispute directly, you may seek mediation or arbitration as outlined in the Dispute Resolution section of our Service Agreement.

Special Circumstances

Force Majeure

In the event of circumstances beyond our control (such as natural disasters, pandemics, or major technical failures), we may need to adjust project timelines or deliverables. In such cases, we will work with you to find an appropriate solution, which may include project modifications, extensions, or partial refunds.

Client Delays

If project delays are caused by your failure to provide necessary information, feedback, or approvals, we reserve the right to adjust the project timeline accordingly. Such delays do not constitute grounds for refunds.

Service Agreement Precedence

This Refund Policy is a general guideline. The specific terms in your Service Agreement will take precedence if there are any conflicts between this policy and the agreement you signed for your project.

Policy Updates

We reserve the right to modify this Refund Policy at any time. Changes will not apply retroactively to agreements already in place. The current version of the Refund Policy will always be available on our website.

Contact Information

If you have any questions about our Refund Policy, please contact us at: